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Coordinates operations and administrative support functions for clinical departments. Provides direct patient care, instruction and education.

• Manages daily department operations. Provides administrative support to leadership staff.
• Coordinates daily workflow within the department. Directs and administers programs, projects and processes. Makes policy recommendations and implements approved actions.
• Develops and manages complex and fluid appointment schedules and assigns appropriate clinical support staff in an equitable and efficient manner.
• Provides direct patient care instructions. Provides education to patients by performing certified medical assistant duties, including patient work-up, assisting clinicians and utilizing the electronic health record system.
• Oversees cleaning and sterilization of all instruments used in clinical procedures. Schedules equipment maintenance.
• Manages and maintains laundry inventory for clinical area, including completion of laundry onsite for towels, gowns and arranging delivery of bed linens and staff lab coats with external vendor.
• Supervises inventory management to monitor and maintain balance of medical supplies utilizing the electronic inventory system.
• Provides administrative support at nursing check-in station as required.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Nine month to one-year certificate program in related field from an accredited institution.

• Two years' relevant experience.
• Strong office software skills.
• Experience with budget tracking and reconciliation, accounts receivable, billing, cashiering, and payroll.
• Working knowledge of health insurance practices, policies, and diagnostic and procedure codes.

• Associate's degree or two years' college coursework in a related field from an accredited institution.

• Experience providing guidance to students or other workers.

• Certified Medical Assistant (CMA, AAMA).

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2018-04-16