É«É«À²

Maintains information technology systems and resources for a moderately sized department in a distributed computing environment.

• Installs, configures, tests and debugs information technology systems including hardware, software, databases and peripherals.
• Maintains all system documentation.
• Maintains policies and procedures to ensure the reliability and security of the department’s information technology resources and compliance with the University’s standards.
• Provides training to end users or develops programs or documentation for end-user training. Provides technical support to end-users.
• Recommends new hardware or software to support the department’s programs and activities.
• Writes programming code to provide reports and analyses for end-users.
• Participates in University-wide information technology strategic planning teams.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor’s degree in a relevant field from and accredited institution.

• Two years’ relevant experience.
• Programming experience.
• Experience installing and maintaining hardware and software.
• Experience maintaining system documentation.
• Strong interpersonal, written and verbal communication skills.

• Applicable industry certification or relevant experience.
• Must be available to provide system maintenance or end-user support outside of normal business hours.

Light work with some physical demands such as continuously lifting or moving materials less than 25 pounds, but rarely moving more than 25 to 50 pounds.

Work is generally performed in a well lit temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2023-09-20