Ticket Operations Specialist
Job Description
- Job code: 004290
- Pay grade: D
- Pay type: Exempt/salaried
General summary
Assists with the management of athletic ticket office operations.
Major duties
- Manages ticket distribution operations for the athletic ticket office, including renewing, allocating and distributing season tickets, donor parking, game day sales, recruits, player will-call list and student staff. Implements ticket distribution policies according to University and athletic conference rules and regulations.
- Processes and deposits ticket revenues in compliance with University policies. Reconciles accounts, performs interdepartmental transfers and general journal entries. Oversees ticket office budget.
- Processes, records, collects and audits camp revenues. Communicates, reports and coordinates with coaches. Administers camp revenue and registration information.
- Hires, trains, evaluates and supervises staff and student employees. Develops schedules, provides training, resolves operational issues.
- May evaluate student-athlete and NCAA compliance issues.
Minimum qualifications
Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.
Required education
- Bachelor's degree in related field from an accredited institution.
Required experience
- Two years' relevant experience.
- Supervisory or lead experience.
- Strong interpersonal, written and verbal communication skills.
- Basic accounting concepts.
- Experience with accounting systems.
- Ability to work effectively with a diverse range of constituents.
Required other
- Ability to work irregular shifts and extended hours, including weekends and holidays.
Physical requirements
Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
Working conditions
Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.
Revised: 2024-04-30
This description indicates the general nature and level of work performed by employees in the above job. It is not intended to be a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.